Shipping Policy

Please carefully read / review our Shipping Policy when placing order / purchasing our products. This policy will apply to any order you place with us.


Shipping / Delivery Options

In-Store Pick-Up (Self Pick-Up) - Petaling Jaya

In-store pick-up is available for oxygen concentrator, oxygen cylinder (F-TANK and LIV-E), daily consumable items, and medical equipment(s) - Subject to the size of the equipment / devices. 

Self pick-ups are available at:

  • The Bluee Hub Office - A-1-2, Block A, Jaya One, No. 72A, Jalan Profesor Diraja Ungku Aziz, 46200 Petaling Jaya, Selangor.
  • The Mansion Gasing 136 - 136, Jalan Gasing, 46000 Petaling Jaya, Selangor. 

A confirmation email / WhatsApp message will be sent to the respective client to confirm pick-up date, time and customer details.

Delivery - within Klang Valley & Penang

We offer shipping options at the following rates:

  • Weekday (9:00AM - 6:00PM): RM80.00 per trip
    • Within 2-3 working days
  • Weekend / Public Holiday (9:00AM - 6:00PM): RM150.00 per trip
  • Urgent Delivery (within 4 hours upon order): RM250.00 per trip

Shipping Method: Truck / Van


All items and date given for delivery of the products are given in good faith but are estimates only.

Delivery Order will be signed by the customer / receiver.

What happens if the order is delayed?

If delivery is delayed for any reason, we will inform the customer / receiver and will advise the customer / receiver of a revised estimated date and time for delivery.

Questions about returns?

If you have any questions or concerns about returns, please review our Return, Refund & Exchange Policy.

How can you contact us about this policy?

If you have any further questions or comments, you may contact us by: