TERMS & CONDITIONS
- Rental of equipment is chargeable on a monthly basis. A full month's payment will be charged even in the case of a partial month's rental.
- Rental charges must be paid within the first 3 calendar days of each rental month.
- Any late payments or failure to make payment will result in the reclamation of the product and a forfeit in deposit.
Returning a Rental Unit
- To cancel or stop a rental service, kindly contact our customer service team via e-mail at firstname.lastname@example.org or WhatsApp to +603-8966 2506
- The rental period is considered terminated based on the date and time of the e-mail or WhatsApp message received by our customer service team.
- A collection team will come to inspect and re-collect the item within 7 working days. If any damage is found on the item, the cost will be deducted from the deposit.
- If there is no damage to the item, a full deposit will be refunded after collection within 14 working days.
- The customer is responsible for the careful and proper use of the rental equipment. Any damage to the product during the rental period falls under the responsibility of the customer.
- In case of a lost item during the rental period, the customer shall pay the full cost of the lost equipment at the current prevailing market value.
- Shop Care shall not be liable for any incident or injury whether by negligence or otherwise relating to the use of equipment.